Terms and Conditions

Welcome to Fachai Casino. These Terms and Conditions («Terms») constitute a legally binding agreement between you («Player,» «User,» or «you») and Fachai Casino («we,» «us,» «our,» or «the Platform»). By accessing, registering on, or using any part of the Fachai Casino website or associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision outlined in this document, you must immediately cease all use of the Platform. These Terms apply to all visitors, registered users, and any other individuals who access or use the services provided by Fachai Casino.

We strongly recommend that you read these Terms carefully before creating an account or placing any wager. Your continued use of the Platform following the posting of any amendments to these Terms constitutes your acceptance of such changes.

Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• «Account» refers to the personal user account created by the Player upon successful registration on the Platform.
• «Platform» refers to the Fachai Casino website, mobile applications, and all related digital services operated under the Fachai Casino brand.
• «Services» refers to all gaming, wagering, entertainment, and transactional features made available through the Platform.
• «Bonus» refers to any promotional credit, free spins, cashback, or incentive offered by Fachai Casino subject to specific terms.
• «Content» refers to all text, graphics, logos, software, images, audio, video, and other materials published on the Platform.
• «Restricted Territory» refers to any jurisdiction where online gambling is prohibited by applicable law.
• «Wagering Requirement» refers to the number of times a bonus amount must be wagered before withdrawal of bonus-derived winnings is permitted.
• «KYC» (Know Your Customer) refers to the identity verification procedures required by the Platform to comply with applicable legal and regulatory obligations.
• «AML» (Anti-Money Laundering) refers to the set of laws, regulations, and procedures intended to prevent the illegal practice of generating income through criminal activity.

Eligibility and Player Requirements

To use the services provided by Fachai Casino, you must meet the following eligibility criteria:

• You must be at least 21 years of age, in accordance with the legal gambling age in the Philippines as mandated by PAGCOR regulations.
• You must not be located in a Restricted Territory where online gambling is prohibited under local law.
• You must not have been previously excluded or banned from using the Platform.
• You must be acting on your own behalf and not on behalf of any third party.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You must not be a politically exposed person (PEP) without having completed applicable enhanced due diligence procedures.
• You must not currently be enrolled in any self-exclusion program, either on this Platform or with any recognized gambling self-exclusion registry.

Fachai Casino reserves the right to request proof of identity, age, and residence at any time. Failure to provide satisfactory verification documentation may result in account suspension or permanent closure. We may also request source-of-funds documentation in accordance with our AML compliance obligations.

Account Registration Rules

Each Player is permitted to maintain only one active account on the Platform. The creation of multiple accounts by the same individual is strictly prohibited and may result in the immediate closure of all associated accounts and forfeiture of any balances held therein.

When registering an account, you agree to provide accurate, current, and complete information. You must promptly update your account details if any information changes. Fachai Casino is not responsible for any consequences arising from inaccurate or outdated registration data provided by the Player.

The Platform reserves the right to refuse registration or to close any account at its sole discretion, without obligation to provide a reason, provided that any legitimate balance owed to the Player shall be returned in accordance with applicable regulations.

Upon registration, you may be required to verify your email address and/or mobile number. Full account functionality, including withdrawals, may be restricted until identity verification (KYC) has been successfully completed. Verification documents must be government-issued, valid, and clearly legible.

Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any associated authentication methods. All activities conducted under your account are deemed to have been performed by you, regardless of whether such activities were authorized.

You must notify Fachai Casino immediately if you suspect any unauthorized access to your account. The Platform implements industry-standard security measures, including SSL encryption, two-factor authentication (2FA), and secure server infrastructure; however, we cannot guarantee absolute security against all forms of unauthorized access.

Fachai Casino shall not be liable for any loss or damage arising from your failure to safeguard your account credentials. We strongly recommend enabling two-factor authentication for added protection. Sharing your account credentials with any third party is a violation of these Terms.

Deposits and Withdrawals

Fachai Casino supports a range of deposit and withdrawal methods appropriate for players in the Philippines, including but not limited to bank transfers, e-wallets, and other locally recognized payment channels. The availability of specific payment methods may vary depending on your location and account verification status.

All deposits are processed in real time wherever technically feasible. Withdrawal requests are subject to internal review and verification procedures. Standard processing times range from 24 to 72 hours depending on the selected withdrawal method and the outcome of any required security checks.

The Platform reserves the right to set minimum and maximum limits for both deposits and withdrawals. These limits may be adjusted at any time and will be clearly communicated through the Player's account dashboard. Fachai Casino does not charge fees for standard deposit transactions; however, third-party payment providers may impose their own charges.

All funds deposited into your account must originate from a payment source registered in your own name. Deposits from third-party accounts will not be accepted and may trigger an account review.

Bonus and Promotion Rules

Fachai Casino may offer bonuses, promotions, and other incentive programs at its sole discretion. Each promotional offer is subject to its own specific terms and conditions, which will be published alongside the offer. In the event of a conflict between these general Terms and the specific terms of a promotion, the promotional terms shall prevail.

Unless explicitly stated otherwise, all bonuses are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn. Wagering contributions may vary by game type, and not all games may contribute equally toward meeting the requirements.

Fachai Casino reserves the right to revoke any bonus or promotional credit if it determines, at its sole discretion, that the Player has abused the terms of the promotion, engaged in irregular play patterns, or attempted to exploit a bonus in a manner inconsistent with its intended purpose. Any winnings derived from such activity may be voided.

Game Fairness and RNG Policy

Fachai Casino is committed to providing a fair and transparent gaming environment. All games offered on the Platform are supplied by licensed and internationally recognized software providers. Game outcomes are determined by certified Random Number Generators (RNG), ensuring that every result is statistically independent, unpredictable, and free from manipulation.

The Platform's RNG systems are regularly audited by independent third-party testing agencies in accordance with international gaming standards. Audit results and certifications are maintained on file and may be made available upon request by regulatory authorities.

Players acknowledge that all games involve an inherent element of chance. Past results do not influence future outcomes, and no strategy can guarantee winnings. Fachai Casino does not provide any assurance regarding the financial outcome of any game or wager.

Responsible Gambling

Fachai Casino is firmly committed to responsible gambling principles and recognizes its obligation to help players maintain healthy gaming habits. We provide a range of tools and resources designed to assist players in managing their activity on the Platform.

Available responsible gambling features include deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Players may activate any of these tools at any time through their account settings or by contacting our customer support team.

If you believe that your gambling behavior is becoming problematic, we strongly encourage you to seek assistance from recognized support organizations. Gambling should be treated as a form of entertainment, not as a source of income or a solution to financial difficulties.

Prohibited Activities

The following activities are strictly prohibited on the Fachai Casino platform:

• Using the Platform if you are under the legal gambling age in your jurisdiction.
• Creating multiple accounts or providing false registration information.
• Using automated software, bots, scripts, or mechanical devices to interact with the Platform.
• Engaging in collusion, fraud, money laundering, or any form of criminal activity.
• Exploiting technical errors, bugs, or vulnerabilities in the Platform's software.
• Transferring funds between player accounts.
• Using the Platform from a Restricted Territory.
• Engaging in systematic bonus abuse or exploitative wagering strategies designed to circumvent promotional terms.
• Attempting to reverse-engineer, decompile, or disassemble any part of the Platform's software.
• Uploading or transmitting any malware, viruses, or harmful code to the Platform.
• Misrepresenting your identity or using stolen payment credentials to fund your account.

Violation of any of the above may result in immediate account suspension, forfeiture of funds, and referral to the relevant authorities where applicable.

Fraud Prevention and Security

Fachai Casino employs advanced fraud detection systems and security protocols to protect both the Platform and its users. These measures include real-time transaction monitoring, device fingerprinting, identity verification procedures, and cooperation with international fraud prevention networks.

In the event that suspicious activity is detected on your account, the Platform reserves the right to immediately suspend your account pending investigation. During this period, access to your balance and account features may be restricted. If an investigation confirms fraudulent or prohibited activity, the Platform may permanently close the account and forfeit any remaining balance.

Fachai Casino complies with applicable anti-money laundering (AML) regulations and may be required to report suspicious transactions to the appropriate regulatory authorities, including the Anti-Money Laundering Council (AMLC) of the Philippines.

Intellectual Property Rights

All content, software, graphics, trademarks, logos, and other materials available on the Platform are the exclusive property of Fachai Casino or its licensors and are protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293). No part of the Platform may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of Fachai Casino.

Your use of the Platform does not grant you any ownership rights over any content, features, or technology. Any unauthorized use of the Platform's intellectual property may result in legal action under applicable Philippine and international law.

Account Suspension or Termination

Fachai Casino reserves the right to suspend, restrict, or permanently terminate any Player account at its sole discretion if it determines that the Player has violated these Terms, engaged in prohibited activities, or posed a risk to the integrity of the Platform.

In the event of account termination due to a breach of these Terms, any remaining balance in the account may be forfeited. If the account is closed for reasons unrelated to a Terms violation, any legitimate balance will be returned to the Player through an appropriate payment method, subject to applicable verification procedures.

Players may also choose to close their own accounts voluntarily at any time by contacting customer support. Upon voluntary closure, any remaining balance will be processed and returned subject to standard withdrawal procedures and verification requirements.

Limitation of Liability

To the fullest extent permitted by applicable law, Fachai Casino, its directors, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Platform.

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Fachai Casino does not warrant that the Platform will operate without interruption or error, or that any defects will be corrected within a specific timeframe.

In no event shall the total liability of Fachai Casino to any Player exceed the amount deposited by that Player in the 90-day period immediately preceding the event giving rise to the claim.

Privacy and Data Protection

Fachai Casino collects, processes, and stores personal data in accordance with its Privacy Policy and all applicable data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. By using the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption protocols, access controls, and regular security assessments conducted in accordance with international security standards.

For full details on how your data is collected, used, shared, and protected, please refer to the Fachai Casino Privacy Policy, which forms an integral part of these Terms. You may exercise your rights as a data subject under RA 10173 by contacting our Data Protection Officer.

Changes to Terms and Conditions

Fachai Casino reserves the right to modify, update, or replace any part of these Terms at any time. When material changes are made, the Platform will notify registered Players through email or an in-platform notification at least 7 days before such changes take effect. The revised Terms will include an updated effective date at the top of this page.

It is the Player's responsibility to review these Terms periodically. Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of the updated agreement. If you do not agree with the modified Terms, you must discontinue use of the Platform and close your account.

Regulatory Compliance and Industry Standards

Fachai Casino operates in full compliance with the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the primary government body responsible for licensing, regulating, and supervising all gaming operations in the Philippines. All gaming activities conducted on this Platform are authorized under applicable PAGCOR licensing provisions, and we are subject to regular regulatory review to ensure continued compliance with national gaming laws.

In addition to PAGCOR oversight, Fachai Casino adheres to internationally recognized frameworks and standards governing online gaming operations. Our anti-money laundering policies are aligned with the requirements of the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended), administered by the Anti-Money Laundering Council (AMLC) of the Philippines. All suspicious transactions are reported in accordance with AMLC Reporting Guidelines, and our compliance team maintains documented AML/CTF (Counter-Terrorism Financing) procedures that are reviewed and updated on a regular basis.

Player data is handled in strict accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), enforced by the National Privacy Commission (NPC) of the Philippines. Our data processing practices meet the standards required under the NPC's implementing rules and regulations, including lawful basis for processing, data subject rights, and mandatory breach notification procedures. Our designated Data Protection Officer (DPO) oversees all personal data governance activities within the Platform.

On an international level, Fachai Casino's operational standards align with globally accepted responsible gambling frameworks, including guidance issued by the World Lottery Association (WLA) and principles set out by the International Association of Gaming Regulators (IAGR). Game integrity is maintained through partnerships with software providers who hold certifications from accredited testing laboratories recognized under international standards for RNG and game fairness testing. By anchoring our operations to both domestic and international regulatory benchmarks, Fachai Casino demonstrates its commitment to being a trustworthy, transparent, and legally compliant gaming platform for all Philippine players.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Fachai Casino is licensed and operates. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Players accessing the Platform from the Philippines acknowledge that they are responsible for compliance with all applicable local laws and regulations, including but not limited to those enforced by PAGCOR and the AMLC. Fachai Casino operates in accordance with international gaming standards and cooperates with regulatory authorities as required.

In the event of any dispute, Players are encouraged to first contact the Fachai Casino customer support team to seek an informal resolution. If a satisfactory resolution cannot be reached, the matter may be escalated through the formal dispute resolution process outlined by the relevant licensing authority.